An Overview

SlashRTC Contact Centre Solutions for Business

A Contact Centre Solutions Company that is trusted by Customers worldwide and top Enterprises in the industry. We are recognised as a modular artificial intelligence enabled communication platform for businesses, to connect and effectively communicate with their existing and potential customers. We at SlashRTC continue to Innovative products for contact Centre cloud solutions and on- premise solutions to keep up with competitive needs of the market. Organisations of all kinds who are in pursuit of a class leading call Centre software are assured of the fact that they are at the right place are will surely create a bespoke experience for all their customers. We excel in making Companies remote ready within industry leading turnaround times.

SlashRTC has been a trendsetter in taking Companies and their respective customer interactions to the cloud to help them save costs, streamline operations 100% and gain intelligent insights on how their customer service vertical is performing. With our systems in place, organisations can avail of no CAPEX costs, all the contact centre features and unlimited scalability with full compliance of industry based security norms. We reduce the effort for the customer and the organisation by bringing them closer to each other via our proprietary well-crafted Artificial Intelligence embedded within our contact centre solutions and this helps automate and make convenient a lot of processes for organisations. Organisations can now be available to customers 24/7 with even faster resolution times and never have to lose out on the opportunity of a genuine or potential customer. To be in trend with the rise in digital communication channels, our system also comes with OMNI CHANNEL capabilities. This enables clients to use features such as web chat, video chat, video conferencing capabilities, social media messengers, WhatsApp and much more all under a single user interface window. Through our experience we have seen that customers may use any platform that comes their way to get in touch with an organisation. Organisations may take a long resolution time gathering information on multiple digital channels and then respond to the customer. Using SlashRTC’s OMNI-CHANNEL platform, organisations can have their agents promptly respond to all their customers all on a single platform. With such innovations already functional and used by all our clients, we are proud to be one of the fastest growing contact Centre solutions & cloud contact Centre providers in India.