Are voicebot solutions and chatbot solutions the next big thing for a competitive market in 2021?

January 20, 2021

Chatbots have been around for a while in the industry and Companies have started understanding the importance of them. We are sure of the fact that Chatbots Solutions and Voicebot Solutions will be the next big thing as India is just exploring and scratching the surface of things as we speak. These features have become even more popular over the last 2 years especially during the recent pandemic.

Through this and what we have witnessed over the past couple of years, if your organisation has not dwelled in these technological advancements, we believe its high time as this surely is the new normal. In this article, we will understand how businesses can benefit from this technology.

It may sound strange but Chatbots are capable of making customers happy

Chatbot Solutions are created with the idea of creating a seamless, smooth and consistent experience every time. The audience abroad in fact prefer talking to a chatbot because most customers like the feeling of self-servicing. This is a clear indication of where the industry is moving. The advent of the Google assistant, Siri and Alexa have paved the way for consumers becoming familiar with A.I. servicing humans.

The formulae that an organisation needs to look for in order to achieve a brilliant solution are stated below:-

  • Should be error free.
  • The Solution should be programmed and customised for the brand perfectly.
  • Leverage the power of local linguistics.
  • Get the right intent from the customer and induce a process accordingly.
  • Accurate responses to questions asked
  • Remain device agnostic and work across all devices

Voicebot Solutions can soon be man’s best friend

There is a preconceived notion about how artificial intelligence can be a threat to human employment. This is actually a myth and will not happen over the next few decades as complexities that the human brain can handle cannot be replicated by artificial intelligence.

Just as how assistants have taught consumers to interact with humans, similarly bots are only capable of understanding the consumers intent via speech to text and text to speech. However, for complex queries, a bot can easily understand if a query needs to be escalated to a human agent or not. Thus, bots are more dependent on humans than humans are on bots. Mundane questions and easy queries can be easily resolved by Voicebot Solutions. Thus high volume calls can free up human agents and only leave the complex queries to be handled by a human.

24/7 availability for you organisation

Customer service as we remember for banks and credit card companies have availability during business hours. Very rarely will businesses be available 24/7. To mitigate this, an A.I. bot will take care of incoming instances for customers during public holidays and post late working hours. Even if a query is not resolved, Chatbot Solutions can always save customer details in the backend.

The other many advantages using Contact Centre Solution with A.I.

  • Reduced Operation Costs
  • Opening avenues for more sales
  • Collation of data and help engage customers
  • Chatbots and Voicebots keep evolving and getting intelligent over time when implemented
  • Chatbots help achieve sales targets faster while simultaneously maintaining customer satisfaction
  • Quicker broadcast and rollout of calls or messages to showcase new products and services