What makes for the best BPO Software?
Choose the solution that best suits your company's needs. You get the best of both worlds with SlashRTC's versatile cloud based solution and on-premise solutions. Streamline your business operations and call queues with a system that is extremely reliable, efficient, and cost-effective. We can also integrate into your mobile apps or website for big and small businesses and their legacy phone systems
To remain on top of your cloud contact centers operations, supercharge your call center for BPO with rich incoming and outbound capabilities and advanced features including IVR system, route calls with sophisticated routing algorithm, automated dialers, click-to-call, CRM integration, real-time monitoring, detailed reporting & dashboards. Never miss on a single customer call.
Deliver an omnichannel customer experience that includes voice, video chat, social media, email, and other messaging mobile apps. Allow your sales team, customer support teams to be more nimble with an omnichannel customer engagement solution that allows them to quickly resolve consumer complaints. This is a brilliant solution for large small enterprises and small businesses. Implementing such features are possible on legacy phone systems
Keep track of your contact center's phone system with advanced features like call queues to user mapping and customizable agent management route calls to the right agent. To enhance efficiency, supervisors can keep track of idle agents and shift them between call queues.
Maintain enterprise-level security for your cloud contact centers, even if you're working remotely. With advanced features like IMEI Whitelisting, the option to restrict call recording, and screenshots with secure VPN support, SlashRTC's cloud based solution is intended to avoid data breaches, assuring total data security for your cloud contact centers. This is what we call the best BPO software.
Contextualize your interactions with each caller. Allow your sales team and customer support teams to keep the context of each encounter throughout the client journey in order to provide personalized service. Integrate seamlessly with Zoho, Zendesk, Freshdesk, Mint, Leadsquared, Salesforce, Microsoft Dynamics 365, and other in-house or third-party CRM solutions. Even for large business or small businesses that have their own mobile app, our services can be easily integrated into the same.
Powerful Advanced Features for BPO Industry
Integration
System
Capabilities
Desktop
Calling
Security
Agent Transfer
Configuration
Why should you choose SlashRTC as the most reliable BPO management software?
A BPO Call Center Software solution can be a cloud based solution or an on premise solution which automates incoming and outbound contact center operations for enterprises. It helps your company to manage its Customer Service, Sales, and Collections divisions while automating the customer calls.
Key features of a BPO Call Center Software are:
- IVR System
- Auto Dialer
- CRM Integration
- Click-to-call
- Call Quality Monitoring
- Reports & Dashboards
BPO contact center software helps businesses increase overall productivity while also allowing agents to handle customer calls more efficiently. Call center software may also assist supervisors examine call quality by allowing them to monitor and record calls. It's a cost-effective and dependable methodology that helps businesses enhance their first-contact resolution rate and overall customer experience.
SlashRTC's BPO Call Center Solution is developed to assist organizations in streamlining their operations, We offer cloud based solutions as well as on premise solutions. You can route callers to the best-suited employees, address their issues promptly, and drastically reduce Average Handling Time by modernizing the contact center with an automated routing system.