What makes for the best BPO Software?

BPO Solutions Under One Roof
All BPO Solutions Under One Roof

Choose the solution that best suits your company's needs. You get the best of both worlds with SlashRTC's versatile on-cloud and on-premise solutions. Streamline your business operations with a system that is extremely reliable, efficient, and cost-effective.

Enterprise-grade Features
Enterprise-grade Features

To remain on top of your contact centre operations, supercharge your call centre for BPO with rich incoming and outbound capabilities including IVR system, sophisticated routing algorithm, automated dialers, click-to-call, CRM integration, real-time monitoring, detailed reporting & dashboards.

Go Omnichannel
Go Omnichannel

Deliver an omnichannel customer experience that includes voice, video chat, social media, email, and other messaging apps. Allow your contact centre workers to be more nimble with an omnichannel customer engagement solution that allows them to quickly resolve consumer complaints.

Performance Management and Optimization
Performance Management and Optimization

Keep track of your contact center's activities with features like queue to user mapping and customizable agent management. To enhance efficiency, supervisors can keep track of idle agents and shift them between queues.

Security even in WFH
Security even in WFH

Maintain enterprise-level security for your BPO contact centre, even if you're working remotely. With features like IMEI Whitelisting, the option to restrict call recording, and screenshots with secure VPN support, SlashRTC's BPO call centre software is intended to avoid data breaches, assuring total data security. This is what we call the best BPO software

Smooth Integration with CRM Applications
Smooth Integration with CRM Applications

Contextualize your interactions with each caller. Allow your agents to keep the context of each encounter throughout the client journey in order to provide personalised service. Integrate seamlessly with Zoho, Zendesk, Freshdesk, Mint, Leadsquared, Salesforce, Microsoft Dynamics 365, and other in-house or third-party CRM solutions.

Powerful CX Features for BPO Industry

Automated Routing
IVR System
Auto Dialer
Flexible CRM
Integration
Ticketing
System
Click-to-call
Omnichannel
Capabilities
Unified Agent
Desktop
Inbound & Outbound
Calling
Self Service Portal
Reports & Dashboards
Enterprise-grade
Security
SLA Management
Number Masking
Bot Integration
Live Monitoring
Seamless Bot to
Agent Transfer
Non-office Hours
Configuration
Queue to User Mapping
Call Quality Monitoring

Why should you choose SlashRTC as the most reliable BPO management software?

immediate Deployment
In less than 48 hours, you can have your contact centre up and operating! You can get your agents on track in days and see a measurable effect with our highly configurable BPO contact centre solution. Our BPO software price is highly competitive as well!
Working from Anywhere Flexibility
Allow your contact centre agents to work without interruptions from the comfort of their own home or office. Supervisors can monitor agents' activity in various working modes in order to gain real-time insight into their productivity.
Pay As You Go!
SlashRTC offers a ‘pay as you go' payment approach to decrease CAPEX expenses and grow in a cost-effective manner as needed by the business. This enables your company to scale up and down in response to process demands.
Maintenance free IT infrastructure.
Connect with your customers while using the least internet bandwidth possible. No IT infrastructure issues and get your agents up and running with you BPO software.
We are fair and trusted by every Business so far
IIFL, Nobroker, Vedantu, Coverfox, Angel Broking, BSNL, indiamoney.com, toppr, reliance money, bajaj finserv, scripbox, zolo, indusfresh and many more. We are truly a well trusted BPO Software tools Company
Use Cases
FAQs

A BPO Call Center Software solution automates incoming and outbound contact centre operations for enterprises. It helps your company to manage its Customer Service, Sales, and Collections divisions while automating the phone calls.

Key features of a BPO Call Center Software are:

  • IVR System
  • Auto Dialer
  • CRM Integration
  • Click-to-call
  • Call Quality Monitoring
  • Reports & Dashboards

BPO contact centre software helps businesses increase overall productivity while also allowing agents to handle calls more efficiently. Call centre software may also assist supervisors examine call quality by allowing them to monitor and record calls. It's a cost-effective and dependable methodology that helps businesses enhance their first-contact resolution rate and overall customer experience.

SlashRTC's BPO Call Center Solution is developed to assist organisations in streamlining their operations. You can route callers to the best-suited employees, address their issues promptly, and drastically reduce Average Handling Time by modernising the contact centre with an automated routing system.

Amazing customer reviews
Coverfox
Coverfox
Devendra Rane, Founder and CTO, Coverfox Insurance

SlashRTC's Contact Centre Solution was the most comprehensive, flexible and easy to integrate with our existing CRM app. We were able to complete the setup within a few days and the agents on the floor loved the Chrome Plugin, a complete transformation of our legacy application. They customised the solution to our needs and their support is commendable.

Bombino Express
Bombino Express
Yasin Latiwala, Chairman, Bombino Express

SlashRTC’s A.I. enabled Voice and Chat assistants have provided us with high quality service at a surprisingly reasonable price. The tracking process is very intuitive and the lead generation from Website visitors has grown by 125% with the help of their conversational chat bots.

NoBroker
NoBroker
Akhil Gupta, Co-Founder and CTO, NoBroker

The flexible architecture of the SlashRTC Contact Centre Solution helped us get all relevant and critical information pushed onto our systems in real time that allows us to make well informed decisions to increase the overall productivity and enhance our customer experience.

Reliance Money
Reliance Money

SlashRTC very efficiently replaced our existing On-Premise solutions with Slash Connect and also seamlessly integrated their system with Microsoft Dynamics. Additionally, They set up an Automated IVR for us and other useful features that have augured extremely well for us in terms of Reporting.

Reliance Money
Whitehat Jr

Our main aim was to increase our call connectivity ratio which was very low. They offered a one of a kind feature which was a rarity in the industry to find. They deployed Mobile CLI feature which enabled our customer service agents to have their own unique masking numbers. This enabled us to be excluded from spam calls and helped us connect to more customers. We were surprised with their flexibility and expertise in seamless integration

Reliance Money
Doubtnut

SlashRTC has greatly encouraged quick onboarding and personalised support for every agent in different parts of India. They have consulted us extremely well and have had a proactive approach towards adding additional features and functionalities whenever we needed.

Brands that endorse us
Bajaj Finserv
Coverfox
NO-Broker
Angel Broking
scripbox
BSNL
Razorpay
Razorpay
IIFL
Reliance Money
doubtnut
Topper
India Money
JM Financial
whiteHat Jr
indusfresh
capriglobal
Watch Your Health
Point
Trinity World Holidays