While a happy and pleased client is the aim of each call center, the means by which this is accomplished vary in each situation, even the almost zero wait time.
Customer interactions can happen over social media channels or through a calling channel. Customers will call into an inbound call center with inquiries, doubts, complaints, or recommendations that require the aid of employees. The employees will assist the consumer in resolving any issues they may be having. The customer's need for service is great, and the agent has greater influence over how the engagement ends. Using SlashRTC’s inbound outbound call center reduces the wait time. If the customer is unable to connect to the call center or if the agent misses a call because of high call volume then automated outbound dialer can come in handy. Automated outbound dialer will dial the calls from missed calls list as per agent's availability.
In an outbound procedure, on the other hand, the agents call the customer. It might be for product or service sales, payments, updates, offers, or renewals. Agents can call using Manual dialer, preview dialer or power dialer as per their need, power dialer or auto dialer can dial automated outbound calls. Because the customer's need for the item is unknown, he may or may not be receptive. Neither is the time of contact convenient for him. As a result, the rate of success is reduced.
With SlashRTC interactive voice response ivr, establishing quality customer interactions is way more easy than you think. You can simply integrate social media as well and maximize your reach, be available on every possible channel.