What is cloud telephony?
Ensure a seamless customer experience with minimal investment to streamline complex business communication on a robust Cloud-Based Call Center Solution. With an easy to integrate cloud platform, gain deeper valuable insights into everyday customer conversations.
businesses communicate today?
Cloud telephony helps break the barriers that the traditional phone systems have. Here are some ways in which this happens:
With cloud telephony, you can build up call centres without spending any money on infrastructure. It makes communication more streamlined, regulated, and methodical.
With services like automated calls, number masking, and IVR solutions, cloud telephony plays a vital role in helping businesses come up with cutting-edge solutions to real-world issues.
Advantages of SlashRTC's CTI
Say no to wires and servers
Advantages Of A Customer Call Center On The Cloud
It's fascinating to notice that the folks who are adopting cloud telephony in India in the most innovative way are at opposite ends of the spectrum. We have a group of people who are employing cutting-edge technology to push the frontiers of cloud telephony. Consider the Internet of Things (IoT).
Cloud telephony is the simplest method to "speak" to your devices and provide a fantastic user experience. The number of contact points required to make anything function may be reduced by using calls and business SMS. Simultaneously, these calls and SMSes may be recorded and measured in order to continually innovate.
While the Internet of Things is on one end of the innovation spectrum, cloud telephony may also be utilised as a "carrier" media. Calls and SMS are the most convenient ways to reach out to a wide group of people who have never used any other form of technology.
Something that began as a basic tool to help businesses and customers communicate has progressed significantly. Technology is just as powerful as the purpose for which it is employed. With its creative and appealing adoptions, cloud telephony has progressed well beyond its initial aspirations.
Number masking is effective in both directions. When customer service agents use SlashRTC's services, the consumer will only see your virtual number and not the agent's actual phone number when they dial.
Installation is simple and quick. Our customers move to cloud telephony in less an hour and are up and running!
Cloud telephony software is more cost-effective than EPABX since it does not require any infrastructure or equipment. On an opex model, you pay for what you use, scaling dynamically as the need arises.
SlashRTC's voice API makes it simple to integrate cloud telephony with a variety of websites and apps, including CRM, helpdesk, and more.
Intensive analytics: Cloud telephony gathers call data and information such as call length, as well as recording and storing calls for later use.
Sis simple to scale: Whether you need to add 20 or 200 agents, you can do it with a single click.
Improved client privacy: Innovative features such as number masking prohibit agents from obtaining personal information such as a customer's phone number while chatting with them."
The technology that moves your business phone system to the cloud is known as cloud telephony. It provides voice services via the Internet, using an opex-based system that is entirely wireless and scalable.
Your phones are connected to an existing network, allowing you to monitor and operate your phone system from an online dashboard. When you make a call, your service provider handles the routing, converting your analogue speech signals to data packets and sending them over the internet.
The traditional phone system is installed on the business's premises and comprises of large, rigid, and inconvenient-to-handle physical phone extensions. Maintaining them is expensive and time-consuming. They also cannot be accessed using a mobile phone from any location.
Cloud telephony uses the internet to link the network and is developed, run, and maintained on the cloud.
It does away with fixed equipment and cables. Your agents can use their mobile or landline devices to make calls.
It enables your agents to make calls from any location in the world.
It reduces infrastructure expenses by obviating the need for capital expenditures.
It is maintained and improved by the service provider, such as SlashRTC, without you having to spend in maintenance or upgrades.
Cloud telephony market in india is leveraged by a wide range of companies:
Any business with a distributed staff that has to communicate with customers on a regular basis.
Growing businesses that want quick scalability yet don't want to spend on infrastructure
Companies interested in voice solutions that are creative and automated, such as number masking, missed call service, automated SMS, and nOTP authentication, among others.
Organizations who are data-driven and want to get real-time insights from their voice channels
SlashRTC's Contact Centre Solution was the most comprehensive, flexible and easy to integrate with our existing CRM app. We were able to complete the setup within a few days and the agents on the floor loved the Chrome Plugin, a complete transformation of our legacy application. They customised the solution to our needs and their support is commendable.
SlashRTC’s A.I. enabled Voice and Chat assistants have provided us with high quality service at a surprisingly reasonable price. The tracking process is very intuitive and the lead generation from Website visitors has grown by 125% with the help of their conversational chat bots.
The flexible architecture of the SlashRTC Contact Centre Solution helped us get all relevant and critical information pushed onto our systems in real time that allows us to make well informed decisions to increase the overall productivity and enhance our customer experience.
SlashRTC very efficiently replaced our existing On-Premise solutions with Slash Connect and also seamlessly integrated their system with Microsoft Dynamics. Additionally, They set up an Automated IVR for us and other useful features that have augured extremely well for us in terms of Reporting.
Our main aim was to increase our call connectivity ratio which was very low. They offered a one of a kind feature which was a rarity in the industry to find. They deployed Mobile CLI feature which enabled our customer service agents to have their own unique masking numbers. This enabled us to be excluded from spam calls and helped us connect to more customers. We were surprised with their flexibility and expertise in seamless integration
SlashRTC has greatly encouraged quick onboarding and personalised support for every agent in different parts of India. They have consulted us extremely well and have had a proactive approach towards adding additional features and functionalities whenever we needed.