SlashRTC's Contact Centre Solution was the most comprehensive, flexible and easy to integrate with our existing CRM app. We were able to complete the setup within a few days and the agents on the floor loved the Chrome Plugin, a complete transformation of our legacy application. They customised the solution to our needs and their support is commendable.
SlashRTC’s A.I. enabled Voice and Chat assistants have provided us with high quality service at a surprisingly reasonable price. The tracking process is very intuitive and the lead generation from Website visitors has grown by 125% with the help of their conversational chat bots.
The flexible architecture of the SlashRTC Contact Centre Solution helped us get all relevant and critical information pushed onto our systems in real time that allows us to make well informed decisions to increase the overall productivity and enhance our customer experience.
SlashRTC very efficiently replaced our existing On-Premise solutions with Slash Connect and also seamlessly integrated their system with Microsoft Dynamics. Additionally, They set up an Automated IVR for us and other useful features that have augured extremely well for us in terms of Reporting.
Our main aim was to increase our call connectivity ratio which was very low. They offered a one of a kind feature which was a rarity in the industry to find. They deployed Mobile CLI feature which enabled our customer service agents to have their own unique masking numbers. This enabled us to be excluded from spam calls and helped us connect to more customers. We were surprised with their flexibility and expertise in seamless integration
SlashRTC has greatly encouraged quick onboarding and personalised support for every agent in different parts of India. They have consulted us extremely well and have had a proactive approach towards adding additional features and functionalities whenever we needed.
Click to Call, also known as click-for-talk or click-to-dial, is a kind of digital communication in which a person presses a button to connect with another person in real time without either of them dialling the number. Businesses may use SlashRTC's click-to-call solution to quickly connect our API and provide a click-to-call service to their customer-facing employees. Just said, it allows a consumer to get a call from any company by simply entering their phone number on the firm's website/app.
To see how Click-to-Call works, keep scrolling below and watch the demo as an animation.
SlashRTC's Click-to-Call?
All of SlashRTC's services are billed on a per-use basis. Please contact us for a comprehensive breakdown of price based on your needs with regards to Click to call in India
Click-to-call software allows you to make a real-time call to another person by pressing a button rather than dialling their number. Your customers/agents may reach you by just pressing a button, whether it's a helpline on a website or a customer contact on a mobile app.
When agent simply clicks on the click to call button an API sends two calls. One to helpdesk/agent's phone and another one to client. It eliminates the manually dialing efforts by agent by automating the process.
