Allow your agents to handle calls, emails and chats simultaneously and observe the increase in producitivity. Have granular controls over the features that an agent can access; For instance control how many concurrent chats or emails an agent can handle.
Or apply limits on the After Call Work(ACW) duration to avoid wastage of time or allow agents to listen to the call recordings and view historical interactions that they've had in the system and many more.
With more than 30 pre-compiled MIS reports,we have covered it all from the Agent's
performanceto Interaction analysis at multiple levels
We are willing to further customize the reports to meet your specific business requirements.
Tightly integrated with all popular CRMs ranging from Salesforce, Microsoft Dynamics and ServiceNow to Freshdesk, Leadsquared, Zendesk and many more.
Every functionality of our application is controllable using REST APIs that allows your developers to integrate the communication capabilities easily with your business workflows.
Conversational Artificial Intelligence . . .
a Chrome Extension
SlashRTC's AI Agent?