Slash Connect

Boost efficiency of your Helpdesk and Inside Sales Teams with a feature rich Customer Experience Platform.
A scalable, secure and robust architecture that is offered as a Cloud Service or can be fully deployed On-Premise. Start small and scale up or directly begin with thousands of users.

A true Omni-Channel Platform that unifies your Voice Calls, Emails, Chats and Social Media Interactions into one application.

Slash

Connect

Let our application micro-manage your agents

Allow your agents to handle calls, emails and chats simultaneously and observe the increase in producitivity. Have granular controls over the features that an agent can access; For instance control how many concurrent chats or emails an agent can handle.

Or apply limits on the After Call Work(ACW) duration to avoid wastage of time or allow agents to listen to the call recordings and view historical interactions that they've had in the system and many more.

Comprehensive reports and analytics

With more than 30 pre-compiled MIS reports,we have covered it all from the Agent's
performanceto Interaction analysis at multiple levels
We are willing to further customize the reports to meet your specific business requirements.

Enterprise Ready Built-In integrations

Tightly integrated with all popular CRMs ranging from Salesforce, Microsoft Dynamics and ServiceNow to Freshdesk, Leadsquared, Zendesk and many more.

Every functionality of our application is controllable using REST APIs that allows your developers to integrate the communication capabilities easily with your business workflows.

Leverage the power of
Conversational Artificial Intelligence . . .

Handle your customer conversations with VoiceBots and ChatBots powered by Artificial Intelligence

Let the customers directly speak into your IVR by eliminating complicated and frustrating touch-tone navigations

Directly upload your FAQs and let the BOTs learn and handle primary questions or integrate with your applications for Self-Service

Supervised and Unsupervised Learning capabilities to keep improving the BOT performance

Seamlessly handover the conversation to live agents if the BOTs fail to handle the conversation as expected, thus maaintaining the customer experience at highest level

Feature Highlights

Screen Recording with
Co-Browsing

SLA notifications
and Alerts

IVR Workflow
Designer

Preview and Auto
Dialling modes

Agent App available as
a Chrome Extension

Agent Dashboard for
Self Assessment

Skill & Attribute based
Routing

Mini CRM and Contact
Management

Want to explore more about
SlashRTC's AI Agent?

Request a demo now

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