Virtual Call Center?
A virtual call centre, also known as a remote call centre, is a working paradigm in which your call centre workers are not bound to an office or a device. They may work from anywhere while accepting inbound client calls and responding to outbound inquiries. It provides a cost-effective alternative to traditional, legacy call centre systems because to its flexible deployment options.
How Does a Virtual Call Center Work?
A Virtual call center is basically a contact point that can be accessed from anywhere. Depending on the needs of the organisation The Virtual Call Platform can be hosted in the cloud or on-premises. When a virtual call centre software is set up, remote agents log in from their different locations and are ready to answer client calls in the same way that they would in an office.
Why is Virtual Call Center in India the Future?
Why SlashRTC’s Virtual Call Center Software?
How to Setup a Virtual Call Center?
A step-by-step guide to setting up your virtual call center
or Premise Deployment
Adopt the Best Virtual Call Center Software
for any kind of a Business
To combat distant IT infrastructure issues, arm oneself with up to 15 characteristics. SlashRTC's Application Infrastructure Management provides Call Center Supervisors with a 360-degree view of all remote systems, devices, and environments, as well as qualitative and quantitative feedback.
Allowing a scattered remote workforce and various telecommunication systems to obstruct monitoring your virtual agents should be avoided. Get a uniform view of all your virtual call centre agents while having the freedom to log in from various devices or interfaces and easily expand your remote operations.
Take use of your agents' abilities. Take advantage of algorithms to automate call routing based on agent availability, competence, or previous client purchases. Make sure your valued consumers don't have to repeat their questions. Connect them to the last agent they dealt with to expedite the resolution of their inquiry.
By reducing mundane, manual activities, your agents will be able to focus on higher-priority concerns. Set up dialling strategies based on pre-defined criteria for automatic lead assignment depending on call volume, available agents, call drop ratio, and other factors. As a result, autodialer software boosts agent productivity.
On a single screen, remotely monitor call data, call performance, call distribution, average wait time, and the number of clients in the queue. Monitor several campaigns at the same time and select the KPIs that are most essential to your business's needs, all while retrieving and scheduling data to be delivered to your mailbox for later review.
Integrate voicebots and chatbots to provide service to consumers beyond business hours while also allowing them to arrange a callback at a time that is convenient for them to fix the issue. By obtaining a missed call record, you can guarantee that any potential customers are catered to. As a result, your conversion rate will rise.
To have excellent discussions, provide your customer service agents with all of the client data via CTI integration. At the same time, agents can combine, divide, or transfer an interaction to another agent while keeping the conversation's context. If the details need to be modified, the agents may do so quickly from the same page, and the information will be sent to the CRM.
Virtual Call Center Solutions
A virtual call centre software is a customer service call centre in which operators are not restricted to a single physical location. It allows you to work from a variety of distant places, including your home or multiple businesses. It enables businesses to deploy services across several time zones while lowering infrastructure costs.
Yes. Integrating virtual contact centre systems with in-house or third-party CRM helps agents better understand the customer journey by preserving the context of the discussion. When agents are prepared for the call, they may make well-informed judgments, keeping the workflow flexible.
Yes, as required by the organisation, virtual call centre software may enable numerous channels of interaction such as Chat, Voice, and Email.
It becomes simple to scale up or down the business size with virtual call centre software. A virtual call centre solution is an easy to implement model that is packed with all the capabilities such as ACD, IVR, Auto Dialer, Integration Capabilities, Omnichannel Interaction, and more to best meet the demands of a business, thanks to the lower cost of infrastructure and hardware installation. It becomes simple to scale up or down the business size with virtual call centre software. A virtual call centre solution is an easy to implement model that is packed with all the capabilities such as ACD, IVR, Auto Dialer, Integration Capabilities, Omnichannel Interaction, and more to best meet the demands of a business, thanks to the lower cost of infrastructure and hardware installation.
Simply put, a virtual call centre allows agents to operate from wherever they choose. Agents automatically handle client contacts when you have the flexibility to work from numerous places. Agents that use the best virtual call centre solutions, such as Unified Agent Desktop, Single View of Client, and Knowledge Base Repository, are always up to date and can quickly handle customer inquiries.
SlashRTC's Contact Centre Solution was the most comprehensive, flexible and easy to integrate with our existing CRM app. We were able to complete the setup within a few days and the agents on the floor loved the Chrome Plugin, a complete transformation of our legacy application. They customised the solution to our needs and their support is commendable.
SlashRTC’s A.I. enabled Voice and Chat assistants have provided us with high quality service at a surprisingly reasonable price. The tracking process is very intuitive and the lead generation from Website visitors has grown by 125% with the help of their conversational chat bots.
The flexible architecture of the SlashRTC Contact Centre Solution helped us get all relevant and critical information pushed onto our systems in real time that allows us to make well informed decisions to increase the overall productivity and enhance our customer experience.
SlashRTC very efficiently replaced our existing On-Premise solutions with Slash Connect and also seamlessly integrated their system with Microsoft Dynamics. Additionally, They set up an Automated IVR for us and other useful features that have augured extremely well for us in terms of Reporting.
Our main aim was to increase our call connectivity ratio which was very low. They offered a one of a kind feature which was a rarity in the industry to find. They deployed Mobile CLI feature which enabled our customer service agents to have their own unique masking numbers. This enabled us to be excluded from spam calls and helped us connect to more customers. We were surprised with their flexibility and expertise in seamless integration
SlashRTC has greatly encouraged quick onboarding and personalised support for every agent in different parts of India. They have consulted us extremely well and have had a proactive approach towards adding additional features and functionalities whenever we needed.