What is Phone Number Masking?

During customer support or customer communication processes, when agents receive or dial calls to customers, phone number masking also known as call masking solutions is a technique that hides their personal phone numbers. This is accomplished using virtual phone number masking, which assigns virtual or DID numbers to both the agent and the customer. This safeguards customers and delivery agent by hiding their personal phone numbers, personal information and customer information

How it Works ?
Virtual phone numbers
Integrate our IVR system with a virtual number to distribute to your customers and employees on a regular basis to safeguard customer information and delivery agents personal information, during customer support processes.
Call center platform
Delivery agents can now use their cell phones to receive and dial calls for customer support / customer communication purposes. With the help of call masking solutions, the customer's personal phone number and personal information is hidden in order to safeguard customer information. Calls are routed via the delivery agent's device, but they are handled by your call center platform IVR system.
Easily Monitor & Track
Every call is recorded, can be viewed in real-time, and all call data is documented inside the CRM and available in your call center reports since calls take place on your platform while also using caller ID functionalities.

Why Use SlashRTC’s Call Masking Solutions?

Open APIs to let you customize dial logic on your IVR system.
CRM integrations
Ready integrations with all major CRM and ticketing solutions on your IVR system.
Call Quality
Enjoy HD voice quality throughout all calls
Safeguard customer and agent details.
Protect customer information and personal information to ensure agent privacy with caller ID and number masking solutions.
Tracking & Monitoring
Call recording & monitoring for training purposes
Analytics & Reports
Analyze agent performance with 70+ reports
Talk to Our Experts Today.
Learn how top enterprises anonymize business calls with Call Masking Solution.
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How Businesses Use Our Number Masking Solution

Improve Customer Support
Customer communication can directly take place with service engineers using number masking technologies.
Enable compliance for the sales team on the go
Learn how real estate clients utilize our number masking technology and unique caller id to allow sales staff to communicate with consumers while on the go by hiding their personal phone numbers.
Ensure better relationship management
Learn how our client uses Virtual numbers and caller id features to enable customer communication with account managers when they’ve left their desks.

Number masking is a technology that allows you to keep the identities of consumers and agents secret while yet allowing the process to move smoothly.

It's simple to use two-way number masking. Simply contact us and we'll put it up in a matter of hours.

Disclosing a private phone number is a big source of contention and may even pose a threat to one's safety. It is consequently advantageous to have your phone numbers disguised for the same.Thus essential to have call masking.

It certainly does.

Instead of the real contact number, a temporary disguised number is presented. This is something that we mostly see for Number Masking in India

Amazing customer reviews

Devendra Rane, Founder and CTO, Coverfox Insurance

SlashRTC's Contact Centre Solution was the most comprehensive, flexible and easy to integrate with our existing CRM app. We were able to complete the setup within a few days and the agents on the floor loved the Chrome Plugin, a complete transformation of our legacy application. They customised the solution to our needs and their support is commendable.

Bombino Express
Bombino Express
Yasin Latiwala, Chairman, Bombino Express

SlashRTC’s A.I. enabled Voice and Chat assistants have provided us with high quality service at a surprisingly reasonable price. The tracking process is very intuitive and the lead generation from Website visitors has grown by 125% with the help of their conversational chat bots.

Akhil Gupta, Co-Founder and CTO, NoBroker

The flexible architecture of the SlashRTC Contact Centre Solution helped us get all relevant and critical information pushed onto our systems in real time that allows us to make well informed decisions to increase the overall productivity and enhance our customer experience.

Reliance Money
Reliance Money

SlashRTC very efficiently replaced our existing On-Premise solutions with Slash Connect and also seamlessly integrated their system with Microsoft Dynamics. Additionally, They set up an Automated IVR for us and other useful features that have augured extremely well for us in terms of Reporting.

Reliance Money
Whitehat Jr

Our main aim was to increase our call connectivity ratio which was very low. They offered a one of a kind feature which was a rarity in the industry to find. They deployed Mobile CLI feature which enabled our customer service agents to have their own unique masking numbers. This enabled us to be excluded from spam calls and helped us connect to more customers. We were surprised with their flexibility and expertise in seamless integration

Reliance Money

SlashRTC has greatly encouraged quick onboarding and personalised support for every agent in different parts of India. They have consulted us extremely well and have had a proactive approach towards adding additional features and functionalities whenever we needed.

Brands that endorse us
Bajaj Finserv
Angel Broking
Reliance Money
India Money
JM Financial
whiteHat Jr
Watch Your Health
Trinity World Holidays