What is Phone Number Masking?
During customer support or customer communication processes, when agents receive or dial calls to customers, phone number masking also known as call masking solutions is a technique that hides their personal phone numbers. This is accomplished using virtual phone number masking, which assigns virtual or DID numbers to both the agent and the customer. This safeguards customers and delivery agent by hiding their personal phone numbers, personal information and customer information
Why Use SlashRTC’s Call Masking Solutions?
How Businesses Use Our Number Masking Solution
Number masking is a technology that allows you to keep the identities of consumers and agents secret while yet allowing the process to move smoothly.
It's simple to use two-way number masking. Simply contact us and we'll put it up in a matter of hours.
Disclosing a private phone number is a big source of contention and may even pose a threat to one's safety. It is consequently advantageous to have your phone numbers disguised for the same.Thus essential to have call masking.
It certainly does.
Instead of the real contact number, a temporary disguised number is presented. This is something that we mostly see for Number Masking in India
Amazing customer reviews
SlashRTC's Contact Centre Solution was the most comprehensive, flexible and easy to integrate with our existing CRM app. We were able to complete the setup within a few days and the agents on the floor loved the Chrome Plugin, a complete transformation of our legacy application. They customised the solution to our needs and their support is commendable.
SlashRTC’s A.I. enabled Voice and Chat assistants have provided us with high quality service at a surprisingly reasonable price. The tracking process is very intuitive and the lead generation from Website visitors has grown by 125% with the help of their conversational chat bots.
The flexible architecture of the SlashRTC Contact Centre Solution helped us get all relevant and critical information pushed onto our systems in real time that allows us to make well informed decisions to increase the overall productivity and enhance our customer experience.
SlashRTC very efficiently replaced our existing On-Premise solutions with Slash Connect and also seamlessly integrated their system with Microsoft Dynamics. Additionally, They set up an Automated IVR for us and other useful features that have augured extremely well for us in terms of Reporting.
Our main aim was to increase our call connectivity ratio which was very low. They offered a one of a kind feature which was a rarity in the industry to find. They deployed Mobile CLI feature which enabled our customer service agents to have their own unique masking numbers. This enabled us to be excluded from spam calls and helped us connect to more customers. We were surprised with their flexibility and expertise in seamless integration
SlashRTC has greatly encouraged quick onboarding and personalised support for every agent in different parts of India. They have consulted us extremely well and have had a proactive approach towards adding additional features and functionalities whenever we needed.