What is an IVR Call?
IVR Calling is a technique that allows a pre-recorded speech to communicate with humans using voice and DTMF tones entered through a keypad. When an IVR Call is initiated, the voice on the other end will be produced by a computer. You can use your phone’s keyboard to create a certain outcome. This is widely used in ivr banking solutions during and beyond business hours and it can also be really helpful for small businesses
Types of IVR Calling Software
This is the most basic type of IVR system. You may only add a single layer of IVR to your call flow. Single-level IVR is ideal for basic use cases when a single input is all that is required to connect with a live agent or send a message.
Multi-level IVR calling system may be thought of as an IVR within an IVR. Creating an IVR menu for customer calls with a 0-9 prompt might be difficult at times. You may utilize many layers of IVR in your call flow to simplify the process in this scenario. For instance, an IVR Banking solution should ideally have some number of DTMF like for credit card, debit card or communicating the total business hours of service to ensure flawless calling.
How have businesses traditionally used IVR?
Customer calls a business phone number.
Let’s say a customer dials a credit card company number listed in your advertisement/website/app.
They hear a greeting followed by prompts
Customers are asked to dial specific numbers (DTMF inputs) to receive corresponding results, like 1 for credit card, 2 for debit card, 3 for last transactions etc, & if the business isn't currently open then the business hours prompt will play.
The corresponding outcome pans out
For instance, a call is routed to the appropriate live agent of the required department.
Use call recordings of your IVR calls to improve your product/service.
with multi-level IVR number system
IVR Calling | FAQs
That is something we can assist you with. We will assist you in creating an appropriate IVR flow based on your company needs. For additional information, please contact us.
The cost of your IVR system is determined by how much you use it. We can provide you with a full cost breakdown for your needs.
Interactive Voice Response is the abbreviation for Interactive Voice Response. It is a technique that allows a pre-recorded voice to connect with humans via the keypad using speech and DTMF tones.
The following are some of the benefits of utilising an IVRS number:
- Give your consumers a better customer experience.
- Improve your brand's image.
- Be available at all times, not just during work hours.
- Work with a small team to handle higher call loads.
- Gather call data as well as other rich data for analytics and training.
- Scale up or down as needed to attain maximum efficiency.
The IVR software may be completely customised. You may create a semi-automated IVR with a human engaged in the call flow, a completely automated IVR with a bot involved, or a hybrid IVR with both a human and a bot involved in the call flow, depending on your needs.
Single-Level IVR' and 'Multi-Level IVR' are two different forms of IVR. For organisations with many divisions, multi-level IVRs are beneficial.
Interactive Voice Response System is the abbreviation for Interactive Voice Response System. It is a technique that allows a pre-recorded voice to connect with humans via the keypad using speech and DTMF tones. This implies that when you phone, the voice on the other end will be produced by a computer. You may utilise the keyboard on your phone to get a certain result. “Press 1 to talk with our Support team” and “Press 2 to speak with our Sales team,” for example. As soon as you hit 1, you'll be connected to the support staff (a human) on the other end, who will help you with your problem.
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