What is an IVR Call?
IVR Calling is a technique that allows a pre-recorded speech to communicate with humans using voice and DTMF tones entered through a keypad. When an IVR Call is initiated, the voice on the other end will be produced by a computer. You can use your phone’s keyboard to create a certain outcome.
Types of IVR Calling Software
This is the most basic type of IVR. You may only add a single layer of IVR to your call flow with this kind. Single-level IVR is ideal for basic use cases when a single input is all that is required to connect with an agent or send a message.
Multi-level IVR calling system may be thought of as an IVR within an IVR. Creating an IVR menu with a 0-9 prompt might be difficult at times. You may utilise many layers of IVR in your call flow to simplify the process in this scenario.
How have businesses traditionally used IVR?
for order status
Customer dials a business phone number
A customer dials the number listed in your advertisement/website/app.
They hear a greeting followed by prompts
Customers are asked to dial specific numbers (DTMF inputs) to receive corresponding results.
The corresponding outcome pans out
For instance, a call is routed to the appropriate department, or a customer hears their account balance.
Use call recordings of your IVR calls to improve your product/service,
which are available in your mailbox.
with multi-level IVR number system
That is something we can assist you with. We will assist you in creating an appropriate IVR flow based on your company needs. For additional information, please contact us.
The cost of your IVR system is determined by how much you use it. We can provide you with a full cost breakdown for your needs.
Interactive Voice Response is the abbreviation for Interactive Voice Response. It is a technique that allows a pre-recorded voice to connect with humans via the keypad using speech and DTMF tones.
The following are some of the benefits of utilising an IVRS number:
- Give your consumers a better customer experience.
- Improve your brand's image.
- Be available at all times, not just during work hours.
- Work with a small team to handle higher call loads.
- Gather call data as well as other rich data for analytics and training.
- Scale up or down as needed to attain maximum efficiency.
The IVR software may be completely customised. You may create a semi-automated IVR with a human engaged in the call flow, a completely automated IVR with a bot involved, or a hybrid IVR with both a human and a bot involved in the call flow, depending on your needs.
Single-Level IVR' and 'Multi-Level IVR' are two different forms of IVR. For organisations with many divisions, multi-level IVRs are beneficial.
Interactive Voice Response System is the abbreviation for Interactive Voice Response System. It is a technique that allows a pre-recorded voice to connect with humans via the keypad using speech and DTMF tones. This implies that when you phone, the voice on the other end will be produced by a computer. You may utilise the keyboard on your phone to get a certain result. “Press 1 to talk with our Support team” and “Press 2 to speak with our Sales team,” for example. As soon as you hit 1, you'll be connected to the support staff (a human) on the other end, who will help you with your problem.
SlashRTC's Contact Centre Solution was the most comprehensive, flexible and easy to integrate with our existing CRM app. We were able to complete the setup within a few days and the agents on the floor loved the Chrome Plugin, a complete transformation of our legacy application. They customised the solution to our needs and their support is commendable.
SlashRTC’s A.I. enabled Voice and Chat assistants have provided us with high quality service at a surprisingly reasonable price. The tracking process is very intuitive and the lead generation from Website visitors has grown by 125% with the help of their conversational chat bots.
The flexible architecture of the SlashRTC Contact Centre Solution helped us get all relevant and critical information pushed onto our systems in real time that allows us to make well informed decisions to increase the overall productivity and enhance our customer experience.
SlashRTC very efficiently replaced our existing On-Premise solutions with Slash Connect and also seamlessly integrated their system with Microsoft Dynamics. Additionally, They set up an Automated IVR for us and other useful features that have augured extremely well for us in terms of Reporting.
Our main aim was to increase our call connectivity ratio which was very low. They offered a one of a kind feature which was a rarity in the industry to find. They deployed Mobile CLI feature which enabled our customer service agents to have their own unique masking numbers. This enabled us to be excluded from spam calls and helped us connect to more customers. We were surprised with their flexibility and expertise in seamless integration
SlashRTC has greatly encouraged quick onboarding and personalised support for every agent in different parts of India. They have consulted us extremely well and have had a proactive approach towards adding additional features and functionalities whenever we needed.