What Are Virtual Phone Numbers?

Virtual phone numbers are phone numbers that exist independently of a physical phone line
A single virtual number, such as a toll-free customer care number, can be routed to multiple lines or multiple virtual numbers,
assigned to different employees and campaigns can be routed to a single line.

How to Setup Virtual Numbers for Your Business?

01
Select A Virtual Number
Depending on your company needs, select local or toll-free numbers.
02
Define Your Call Logic
Calls may be routed to your call centre, agent’s cell phones, or landlines. If necessary, integrate with your CRM.
03
Start Calling. Track Instantly
That is all there is to it. Your virtual mobile number has been activated. You can track, record, and analyse call data while your agents make and receive calls.

Features

When you buy a virtual phone number, you'll need dependable tools for measuring and tracking call statistics,
as well as a solid foundation on which to build bespoke innovations. Learn how these important features may assist you.
Smart Routing
You may route calls depending on time, day, department, and more with our sophisticated call routing. You may route calls to a single call centre or numerous locations using our cloud service.
Capture Recordings & Insights
Calls can be automatically recorded for quality assurance or training purposes. Also included are highly customisable reports that provide actionable information on agent and team performance.
Integrate SMS and More
Integrate consumer conversations across SMS, messaging, WhatsApp, social media, and other channels with our service.
Forward to Your Staff's Mobiles
Calls are sent to agent's softphones, mobile phones, or landlines.
Monitor in Real-Time
Supervisors may monitor calls, whisper, spy, or barge-in using our live monitoring dashboards.
Customize with Open APIs
Create unique, bespoke solutions with our virtual numbers and open API platform.

How Businesses Use SlashRTC’s Virtual Numbers?

No manual number entry
Improve Service Delivery
Customers can communicate with cab drivers using virtual numbers provided by cab aggregators. Customers can contact with service engineers using them, while home appliance makers utilise them to engage with customers. Virtual numbers are also used by eCommerce and logistics firms to allow clients to communicate with delivery workers without disclosing their actual phone numbers.
Centralize Call Center Operations
For consumers across the country, businesses in several verticals utilise a single toll-free number. These calls are routed through virtual, remote, dispersed, or centralised call centres.
Report analysis
Calculate ROI on Marketing Spends
Virtual numbers are used by marketers across sectors to calculate the return on ad spend. First, they assign a unique virtual number to each campaign, whether it's for out-of-home, internet, or print advertising. They calculate their ROI by tracking the volume of incoming calls on each number.
Seamless data collection
Connect Account Managers
Customers can call their account managers, relationship managers, education counsellors, or real estate advisors using virtual numbers instead of giving up their own phone numbers. Take a look at how real estate agents use it.
FAQs

A virtual number is a phone number that is hosted in the cloud. It is not associated with a specific phone and is used to route calls to a certain phone number(s). The caller and receiver's identities are concealed during the call, which helps to ensure privacy. What are the advantages of using a virtual phone number? The following are some of the main advantages of utilising a virtual number

  • agents may handle their calls from anywhere at any time, and calls are redirected to manager's personal phones.
  • Your virtual number may be combined with a variety of beneficial services such as missed call solutions, outbound calling, and IVR solutions.An extra benefit of using a voice recorder when on the phone.

A virtual number is a phone number that is associated with a phone line but is not actually connected to it. Incoming calls are sent to one of the pre-programmed phone numbers selected by the virtual number's owner. A toll-free number is one for which the calling party incurs no charges, but the party who has subscribed to the number does. A toll-free number is an eleven-digit number that commonly begins with 1800.

When you use a cloud telephony service provider, you can acquire a virtual number with call recording software. With the caller's permission, all of your calls will be automatically recorded. During calls, it functions similarly to a voice recorder. SlashRTC is a company that gives virtual phone numbers. The service can be readily traced and documented because it is hosted in the cloud.

When you use a cloud telephony service provider, you can acquire a virtual number with call recording software. With the caller's permission, all of your calls will be automatically recorded. During calls, it functions similarly to a voice recorder. SlashRTC is a company that gives virtual phone numbers. The service can be readily traced and documented because it is hosted in the cloud.

Cloud technology enables us to provide you with our services. "Hosted" simply implies "on the cloud". Hosted technology is also known as cloud technology.

We provide a startup bundle that includes a free virtual phone number to early-stage companies.

A VIP number, often known as a vanity number, is a fancy number. It's an easy-to-remember number that includes your favourite digits or a format that you prefer. To acquire these beautiful figures, you'll have to pay a modest fee.

Yes, you may use your virtual number to send bulk SMS messages. Treat your virtual phone number as if it were a regular phone number!

To get a virtual number in India, all you have to do is phone a reputable cloud telephony provider and explain your needs; they'll do the rest. 

Amazing customer reviews
Coverfox
Coverfox
Devendra Rane, Founder and CTO, Coverfox Insurance

SlashRTC's Contact Centre Solution was the most comprehensive, flexible and easy to integrate with our existing CRM app. We were able to complete the setup within a few days and the agents on the floor loved the Chrome Plugin, a complete transformation of our legacy application. They customised the solution to our needs and their support is commendable.

Bombino Express
Bombino Express
Yasin Latiwala, Chairman, Bombino Express

SlashRTC’s A.I. enabled Voice and Chat assistants have provided us with high quality service at a surprisingly reasonable price. The tracking process is very intuitive and the lead generation from Website visitors has grown by 125% with the help of their conversational chat bots.

NoBroker
NoBroker
Akhil Gupta, Co-Founder and CTO, NoBroker

The flexible architecture of the SlashRTC Contact Centre Solution helped us get all relevant and critical information pushed onto our systems in real time that allows us to make well informed decisions to increase the overall productivity and enhance our customer experience.

Reliance Money
Reliance Money

SlashRTC very efficiently replaced our existing On-Premise solutions with Slash Connect and also seamlessly integrated their system with Microsoft Dynamics. Additionally, They set up an Automated IVR for us and other useful features that have augured extremely well for us in terms of Reporting.

Reliance Money
Whitehat Jr

Our main aim was to increase our call connectivity ratio which was very low. They offered a one of a kind feature which was a rarity in the industry to find. They deployed Mobile CLI feature which enabled our customer service agents to have their own unique masking numbers. This enabled us to be excluded from spam calls and helped us connect to more customers. We were surprised with their flexibility and expertise in seamless integration

Reliance Money
Doubtnut

SlashRTC has greatly encouraged quick onboarding and personalised support for every agent in different parts of India. They have consulted us extremely well and have had a proactive approach towards adding additional features and functionalities whenever we needed.

Brands that endorse us
Bajaj Finserv
Coverfox
NO-Broker
Angel Broking
scripbox
BSNL
Razorpay
Razorpay
IIFL
Reliance Money
doubtnut
Topper
India Money
JM Financial
whiteHat Jr
indusfresh
capriglobal
Watch Your Health
Point
Trinity World Holidays