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An Overview

SlashRTC's contact
center solutions for all
businesses.

A Contact Center Solutions Company that is trusted by Customers worldwide and top Enterprises in the industry.

We are recognised as a modular artificial intelligence enabled communication platform for businesses, to connect and effectively communicate with their existing and potential customers. We at SlashRTC continue to innovate products for Contact Center Cloud Solutions and On-Premise solutions to keep up with competitive needs of the market. Organisations of all kinds who are in pursuit of a class leading call Center software are assured of the fact that they are at the right place are will surely create a bespoke experience for all their customers. We excel in making Companies remote ready within industry leading turnaround times

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SlashRTC at a Glance . . .

0+
Customers worldwide
and growing
0K+
Total number of
Active Users
0B+
Platform Conversations
Quarterly
0%
Overall cost saving
Business

Ever thought how powerful your enterprise would be if customer conversations could be automated & processed at scale?

We truly understand Customer Communications and are recognised to be a leading & comprehensive contact Center solutions in India. Backed by industry veterans in contact Center software, call Center software development, innovative products and immense experience, we believe to have the best contact Center solutions for all your Customer Communication requirements. Also companies that are looking at the right cloud based call Center software, feel free to get in touch with us for an interactive demo.

Why choose SlashRTC for
contact center solutions

WE HAVE TAKEN 11 ENTERPRISES TO THE CLOUD IN 10 DAYS DURING THE PANDEMIC

Remote
Readiness

Our solutions are engineered to take
your business to the Cloud Instantly.

Start saving costs and streamline operations 100%

Highlights . . .
  • Instant setup.
  • No capex cost.
  • All contact center features.
  • Unlimted scalability.
  • In compliance with all
    security norms.

INDIA’S ONE AND ONLY TRUE OMNI-CHANNEL PLATFORM

Omni-Channel
Approch

A single user interface that does it all.

Let your customers get in touch with your agents via multiple communication channels in any location over any device!

Highlights . . .
  • Web chat.
  • Video chat.
  • Video conferencing capabilities.
  • Social media messengers.
  • Social media comments
  • and mentions.
  • Whatsapp.

PROPRIETARY NLP & NLU DEVELOPED IN-HOUSE. EVERY LITTLE CODE OF A.I. HAS BEEN WELL THOUGHT THROUGH

Conversational
Artificial Intelligence

24/7 availability! Reduced training costs and immediate turnaround times.

Artificial Intelligence that learns to make a customer your loyalist.

Highlights . . .
  • Conversational IVR.
  • Outbound BOT calling.
  • Inbound BOT answering.
  • Agent skill based routing.
  • Automated call escalations.
  • Ready SDKs & APIs for
    custom development.
Use case scenarios
  • BFSI
  • EDTECH
  • Real Estate
  • E-Comm
BFSI
SLASH Connect
Ready to use comprehensive Contact Center Solution to manage Customer Intractions over multiple channel
SLASHBot
AI enable voice & chat automation for Customers using our proprietary NLP Engine.
SLASH APIs
Easily enable telephony and Voice-AI Capabilities in your business workflows using simple rest APIs

During the pandemic, organisations wanted to move the Contact Center Operations enter operation to the cloud based model so that businesses were accessible to the customers and prevent loss of revenues.

While there are a lot of Telephony Providers who provide simple an linear Telephony solutions on Cloud, we at slashrtc are able to provide the entire contact center solution on cloud along with numerous A.I. & Omni-Channel based functionalities that helps reduce deployment costs and also induce 30% cost saving in the long term

EDTECH
SLASH Connect
Ready to use comprehensive Contact Center Solution to manage Customer Intractions over multiple channel
SLASHBot
AI enable voice & chat automation for Customers using our proprietary NLP Engine.
SLASH AV
Instantly enable in-app Audio and Video Calling with ready SDKs

Skill-based, Priority-based, Attribute-based Agent Routing. Tracking of leads and Assign Ownership of Leads to Agents. Manage Dispositions on course and study Materials/preparation Payment/abandoned Etc.

A Robust, Scalable Platform From Slashrtc With Unique Call Routing Features & Integration Capabilities With Saas-based CRMs.
Sticky Agent Mapping And Assigning Ownerships To Leads Once Dialed.
Detailed Cradle To Grave Reporting & Call Tracking. Realtime & Historical, Granular Reporting To Provide The Minutest Detail In The Journey Of The Call Whiel Being Automatically Logged In The CRM.

REAL STATE
SLASH Connect
Ready to use comprehensive Contact Center Solution to manage Customer Intractions over multiple channel
SLASHBot
AI enable voice & chat automation for Customers using our proprietary NLP Engine.
SLASH AV
Instantly enable in-app Audio and Video Calling with ready SDKs
SLASH APIs
Easily enable telephony and Voice-AI Capabilities in your business workflows using simple rest APIs

Real Estate Aggregators Need Brokers To Reach Out To Their Customers Who Can Be Property Developers/owners Or Buyers Where Leasee And Leasor Can Also Register. The Transitioning From A Property Expert / Broker Or A Relationship Manager Can Be Assigned To A Customer.
A Single Unified Platform For Buyers And Sellers To Interact On Via Voice, Video, Chat And Social Media For Promotion, Sales, Customer Enquiries And Achieve Outcome-Based Insights For Each Interaction Logged In The CRM.
A Platform That Provides Data Protection, Privacy & Security Of Registrar’s Details.

A High Scalable Contact Center Solution
CRM Integration
Sticky Agent & Call Bridging Facilities
Agent / Broker Number Masking
Video & Voice Call Conferencing Capabilities
Advance Bi Dashboard

E-Comm
SLASH Connect
Ready to use comprehensive Contact Center Solution to manage Customer Intractions over multiple channel
SLASHBot
AI enable voice & chat automation for Customers using our proprietary NLP Engine.
SLASH AV
Instantly enable in-app Audio and Video Calling with ready SDKs
SLASH APIs
Easily enable telephony and Voice-AI Capabilities in your business workflows using simple rest APIs

Rapidly Expanding Portfolios Making It Difficult For Customer Service Executives To Keep Up With The Same
Managing Accidental Transactions And Refunds
Delayed Delivery Related Queries
Gauging Customer Intent / Interest And Upselling / Cross-Selling On Website / In-app Video Calling Facilities To Showcase A Product Making A Customer Purchase Products Using A Digital Voice Assistant

A Robust, Scalable Platform From Slashrtc With Unique Call Routing Features & Integration Capabilities With Saas-based CRMs.
Sticky Agent Mapping And Assigning Ownerships To Leads Once Dialed.
Detailed Cradle To Grave Reporting & Call Tracking. Realtime & Historical, Granular Reporting To Provide The Minutest Detail In The Journey Of The Call Whiel Being Automatically Logged In The CRM.

SlashRTC
Surprisingly Simple and Easy to Setup.
01

Slash Connect On-Cloud
Contact Center Cloud Solutions.

A state of the art cloud contact center technology can be a part of your ecosystem in the following steps . . .
  • Schedule a product demo & signup.
  • Choose a virtual number.
  • Get support from our team of experts to configure the account and meet your expectations in the trial period itself.
  • Avail of a 24/7 support team and a dedicated account manager in case of additional support if required.
  • Go-live and experience our fully scalable pay-as-you-go model.
Know more
02

Slash Connect On-Premise Enterprise On-Premise Customer Experience Platform.

  • Exploratory meeting.
  • Project scoping and resolution based on business requirement.
  • Hardware bandwidth & telecom line setup Deployment followed by integration, implementation and training.
  • Go-live with robust support from our team of experts.
Know more
03

Slash-AI Agent
Customer interactions with A.I.

The engagement happens in the following steps . . .
  • Setup your account
  • Choose a virtual number
  • Define a conversational flow
  • Upload contacts
  • Reach thousands of contacts in minutes
Know more
Slash-AI agent

Enterprise ready built-in
integrations

leadsquared CRM
salesforce CRM
Druid CRM
Freshsales CRM
Zendesk CRM
Microsoft Dynamics CRM
Microsoft Power BI CRM
freshdesk CRM
ZOHO CRM
pipedrive CRM
Brands that endorse us
Bajaj Finserv
Coverfox
NO-Broker
Angel Broking
scripbox
BSNL
Razorpay
Razorpay
IIFL
Reliance Money
doubtnut
Topper
India Money
JM Financial
whiteHat Jr
indusfresh
capriglobal
Watch Your Health
Point
Trinity World Holidays