Without writing a single line of code, you can create and modify your interactive voice response IVR
for high call volumes of customer calls.
Create welcome messages and after working hours messages on your ivr number that greet your customer calls swiftly and respectfully by uploading recordings or using text to speech.
Create multi-level menus, after-hour call routing,
callback options, and more. Route calls in ways that
best utilize your agent’s skills, and minimize caller wait times.
Upload recordings or use text to speech to create welcome messages and after-hour messages that greet your customers promptly and politely.
Upload recordings or use text to speech to create welcome messages and after-hour messages that greet your customers promptly and politely.
Transform customer support with modern IVR features
SlashRTC's IVR Systems allows you to do more.
Increase the number of calls you can take.
You can now manage high call volumes of customer support calls on your ivr number or toll free number. SlashRTC's calling software has a self-service feature and has been shown to increase customer call handling capacity while allowing for 6x quicker response times, even after working hours resulting in more productive contact centers and happier customers.
CTI & CRM Integrations
Recognize your caller right away and route or answer calls accordingly on your ivr number. This is also possible on your toll free number, during and beyond business hours.
- Zoho
- Zendesk
- Salesforce
- Power BI
- LeadSqured
Conversational IVR is powered by NLP
Which replaces DTMF inputs with human voice. Our IVR call center software has Natural Language Recognition and Natural Language Processing, allowing your caller to communicate with our interactive voice response IVR in natural language. Thus enhancing their customer support experience.
Perfect for a growing call center needs to be able to manage high call volumes
- ISO-27001 Certified
- 99.5% Uptime
- Handles 1 billion calls each year.
- We are recognised as a highly reliable IVR service provider.
- Live agents love using our software
- Choose the number of your choice
- Have your customized interactive voice response IVR routed for customer calls
- Be reachable round the year and not just during working hours / business hours.
- Leverage the power of our full fledged professional voice response systems
- Pricing is calculated on a monthly basis. Scale up or down in a few minutes.
- If customization is required, an open API library is available.
- Working with an existing SIP trunk is an option.
- Get the best out of your Live Agents!
- Able to coordinate and manage high call volumes
- Optimize the performance of your live agents
- Onboarding and training for your supervisors and live agents are both free.
- From sales through onboarding, there is just one point of contact.
- Customize your own dedicated voice response systems
- Depending on the nature of your product or service, get a customized voice response system Configure your customized voice response system with the help of our experts in no time.
Amazing customer reviews
SlashRTC's Contact Centre Solution was the most comprehensive, flexible and easy to integrate with our existing CRM app. We were able to complete the setup within a few days and the agents on the floor loved the Chrome Plugin, a complete transformation of our legacy application. They customised the solution to our needs and their support is commendable.
SlashRTC’s A.I. enabled Voice and Chat assistants have provided us with high quality service at a surprisingly reasonable price. The tracking process is very intuitive and the lead generation from Website visitors has grown by 125% with the help of their conversational chat bots.
The flexible architecture of the SlashRTC Contact Centre Solution helped us get all relevant and critical information pushed onto our systems in real time that allows us to make well informed decisions to increase the overall productivity and enhance our customer experience.
SlashRTC very efficiently replaced our existing On-Premise solutions with Slash Connect and also seamlessly integrated their system with Microsoft Dynamics. Additionally, They set up an Automated IVR for us and other useful features that have augured extremely well for us in terms of Reporting.
Our main aim was to increase our call connectivity ratio which was very low. They offered a one of a kind feature which was a rarity in the industry to find. They deployed Mobile CLI feature which enabled our customer service agents to have their own unique masking numbers. This enabled us to be excluded from spam calls and helped us connect to more customers. We were surprised with their flexibility and expertise in seamless integration
SlashRTC has greatly encouraged quick onboarding and personalised support for every agent in different parts of India. They have consulted us extremely well and have had a proactive approach towards adding additional features and functionalities whenever we needed.
